Frequently Asked Questions

Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party.
Yes, of course, the Boots are perfect for all seasons throughout the year. Therefore we kindly recommend you to check the #RedDesert edition models:

For Protection against rain or snow, we advise you to use waterproofing sprays for shoe protection and clothing to keep the shoe clean and in a great condition.
All products we carry and sell are “first quality” and free of major defects.
We normally quote up from 3 to 5 working days for delivery as we dispatch it instantly after the purchasing, However, it might take up to 7 or more days during our busy times in around bank holidays. If there was a delay in dispatching your order after 7 days please contact us at doublered@doublered.eu and we will let you know how we can help.
Sign into your account and look under ˝Follow my orders˝ where you will be able to check your Order number to view all open orders and the stage they are at.
If you wish to return a purchased product from doublered.eu, yes no problem, you can either get an exchange if the item is in stock or in the form of a voucher or simply receive a full refund. Terms and conditions apply please follow our Returns Policy on our website for more information.
Sizes might vary from style to style and much depends on the shape of each individual’s feet. Our website provides a Size Guide to assist with international conversions and can be found for every footwear selected. Remember, we do accept returns in case the product does not fit.
If you're not happy with your item(s), No Problem, Please check our Exchange and return policy.
If you are returning goods for refund or exchange please send them to

Double Red Germany UG
Moritzstraăźe 1
65185 Wiesbaden
Germany.
Our friendly customer service team can be contacted by emailing doublered@doublered.eu. You can expect a response within 48 business hours. For returns please visit the returns page.
We advise you first to check The SPAM section in your Email that is in case you did not receive it in the inbox section. You can also always check your order by sign into your account in our website and look under ˝Follow my orders˝ where you will be able to check more details about your order.
We ask for these details so we could contact you in case there is a problem with your order. For example, we run out of stock, we are unable to take payment, or there is a delivery problem. We might also contact you via e-mail with special offers and information.