1. Matters covered by these terms and conditions
3. Settlement of the buying contract
5. Delivery/shipping terms and conditions
- Delivery period
- Delivery address
- Means of the delivery
6. Responsibility for damaged and/or incomplete goods
7. Cancellation of the contract, Return and exchange policy
8. Personal Data protection
9. Final regulations of these terms and conditions
1.1. These terms and conditions state and revise the rights and obligations of the buyer and DOUBLE RED Germany UG, Moritzstraße 1, 65185 Wiesbaden, Germany, during online contract settlement on the www.doublered.eu e-shop.
2.1 The terms defined in this article have the meaning given in the following paragraphs for the purposes of these TERMS & CONDITIONS
2.2 E-Shop is the seller's online store located in Germany UG, which provides a platform for buying DOUBLE RED Germany UG goods online at Double Red EU.
2.3 The Buyer is a natural or legal person who has shown an interest in buying goods through the E-Shop and has entered into a sales contract with the seller for the goods that are offered through the E-Shop and has sent a duly filled order via E-Shop for this purpose and delivered to the seller.
2.4 Authorized person. Is a person who is different from the buyer and who the buyer states in the order as the person entitled to take over the order. The name of the authorized person in the order form is considered to be his authorization to take over the ordered goods.
2.5 The order form is an electronic form containing the buyer's personal details, the specification of the ordered goods, their purchase price, including VAT, the place of delivery, the method of delivery (a type of transport) and the delivery price (shipment) of the goods to the place of delivery.
2.6 The current offer of the goods is the offer of goods published on the website Double Red EU, which contains the text description of the goods and the price. All changes to the current offer of goods (including price changes) are authentic from the moment of their publication on the website Double Red EU.
3.1 The acceptance of the buying contract, on behalf of which DOUBLE RED Germany UG company delivers ordered items to the buyer, is valid from the moment of reception of definite order by DOUBLE RED Germany UG and reception of written proposal of buying contract.
3.2 Proposal for acceptance of buying contract is an order addressed to DOUBLE RED Germany UG by a buyer. The order can be arranged by filling ordering form on Double Red EU and sending it via E-Shop.
3.3 The order also contains the following:
1. Acknowledgement stating that the buyer has read and agreed without exceptions to these terms and conditions.
2. Acknowledgement stating that the buyer was informed about his law to abandon the buying contract.
3. Statement of agreement of processing buyer's personal information by DOUBLE RED Germany UG company for its internal use (in accordance with Current legislation). If the buyer has stated personal information of the third person in order to give the authorisation to take over the delivery, the information was given with permission of this person (this person also must be ackkowledged about these terms and conditions).
4. A statement, that all information given by the buyer is true.
3.4 The proposal for the buying contract is cancelled when:
1. disapproval of the buyer's proposal by DOUBLE RED Germany UG
3.5 Acceptance of the buying contract proposal is an on-time written declaration by DOUBLE RED Germany UG addressed to the buyer, in which DOUBLE RED Germany UG declares that the buying contract proposal is accepted. The acceptance of buying contract proposal is valid from the moment when the buyer receives the acceptance declaration document via E-mail address (which he/she stated in the ordering form). Inactivity by DOUBLE RED Germany UG does not imply the acceptance of the proposal.
3.6 The buyer does not have a right to the acceptance of buying contract
3.7 Buying contract is valid from the moment of delivery of the contract agreement to the buyer. By accepting the contract, DOUBLE RED Germany UG is bound to deliver ordered items to the stated delivery address and the buyer is bound to take over the items at the time agreed and to pay the buying price plus shipping costs.
3.8 Any change to the order after acceptance of the buying agreement is understood as a proposal to change the Buying contract and is only possible after an agreement between the buyer and DOUBLE RED Germany UG company. DOUBLE RED Germany UG company is not obligated to accept the changes.
4.1 Price of the ordered item(s) is stated in the Current offers, ordering form as well as in the "buying contract acceptance" documents.
4.2 Published price does not include shipping expenditures. These expenditures will be charged individually after the means of delivery the buyer chooses.
4.3 All special prices are valid until the items are sold out or it is not stated otherwise.
4.4 After the buying contract acceptance, the buyer is bound to pay the agreed price by one of the following means:
1. Credit card payment, before the items, are dispatched
2. Cash on delivery - when taking over the goods in one of DOUBLE RED Germany UG warehouses
3. Cash on delivery - when taking over the goods sent by parcel service
4.5 The buyer's obligation to pay the agreed price is met at the moment when the purchase price is credited to the bank account of DOUBLE RED Germany UG company or when the cash is handed over to the courier.
5.1 Delivery period
5.1.1 Delivery date until which DOUBLE RED Germany UG is bound to deliver the items to the buyer is stated in the buying contract acceptance documents. If not stated otherwise, DOUBLE RED Germany UG company is bound to deliver the goods within 15 days from the order acceptance.
5.1.2 Delivery period may vary with different means of shipping. In the ordering process, the buyer is acquainted about the delivery dates for different shipping options.
5.1.3 If the buyer chooses to pay by bank transaction, the delivery period starts from the moment the price appears in the DOUBLE RED Germany UG company bank account.
5.2 Delivery address
5.2.1. The delivery address is an address stated by the buyer in the "Delivery address" box when placing the order.
5.3 Means of delivery
5.3.1 The means of delivery can be chosen by the buyer after stating the delivery address during the ordering process.
5.3.2 Available means of delivery are the following:
1. Parcel service
2. Personal take-over in the warehouse/store
5.3.3 Information about the delivery price is explicitly stated next to the Means of delivery option.
5.4 Delivery conclusion
5.4.1 The obligation of DOUBLE RED Germany UG to deliver ordered items to the buyer or corporate body (company) is fulfilled by handing over the items at the delivery address. The buyer is bound to confirm the delivery in written "delivery confirmation" form of which he receives one copy.
5.4.2 The obligation to deliver the items is considered fulfilled also when the Parcel company was ready to hand over the goods at the delivery address on agreed time, but the buyer did not take it over for other reasons than the reason concerning DOUBLE RED Germany UG company actions.
5.4.3 If the buyer does not accept the delivery and the items are returned to DOUBLE RED Germany UG company, the company is authorized to abandon the buying contract and claim compensation of the delivery and packing costs upon the buyer.
6.1 DOUBLE RED Germany UG company is responsible for the damage of the goods that occurred before the goods were delivered and also for the damage that occurred in the guarantee protection period. Guarantee protection is valid for 24 months from delivery. Evidence for claiming the guarantee protection is the invoice.
7.1 Until the delivery was not completed (e.g. the buying contract was not concluded), the buyer is authorized to cancel the order by the means of telephone contact or e-mail. We do not charge any fees in this case. If the price was already paid, DOUBLE RED Germany UG returns the payment by the means of bank transaction (if not agreed otherwise) within 7 days from the cancellation.
7.2 We do not charge any fees in the above case.
7.3 When cancelling the order and abandoning the buying contract it is necessary to state your name, e-mail, order number and description of ordered items. For legislation reasons, we advise you to send us a written cancellation form via registered letter afterwards.
7.4 Time of cancellation/abandonment of the contract is considered the date when it was sent to DOUBLE RED Germany UG company. By abandonment of the contract, all agreed terms lose validity.
7.5 DOUBLE RED Germany UG company claims its privilege to wait with returning the buying price to the buyer until it receives the returned items. If the returned items are damaged, DOUBLE RED Germany UG refund can be reduced by the cost of the damage. The refund must be sent by DOUBLE RED Germany UG to the bank account of the buyer if not agreed otherwise.
7.6 DOUBLE RED Germany UG company is authorized to cancel the contract in the following cases:
1. If the price is not paid within 7days from placing an order if agreed to pay by bank transaction.
2. If the buyer does not take over the goods from Parcel company for other reasons than the reason concerning DOUBLE RED Germany UG company actions.
3. If the ordered goods are out of stock and are no longer manufactured.
7.7 Abandonment of the contract from the side of DOUBLE RED Germany UG is valid from the date of successful sending of the abandonment documents to the buyer. It is sufficient for these documents to be sent by E-mail.
7.8 The above-stated terms for abandonment of the contract from the side of DOUBLE RED Germany UG does not apply for the case of unsuccessful delivery of the items.
7.9 Any financial claims (concerning the abandonment of the contract by the buyer) can be satisfied with the value paid by the buyer and then the refund is lowered by the value of these claims.
8.1 Placing an order via e-shop DOUBLE RED Germany UG includes buyer's agreement with these Terms & Conditions and with an agreement with processing buyer's personal information (in agreement with the Current valid legislation).
8.2 DOUBLE RED Germany UG proceeds personal data of the buyer (or the person authorized by the buyer to take over his/her responsibilities/rights). Data are used to process the order and delivery. DOUBLE RED Germany UG company is responsible for these data and guarantees that the data will not be used for other matters, and handed over to the third party.
8.3 DOUBLE RED Germany UG company proceeds following personal data: Name and Surname, delivery address, E-mail address, billing address, telephone number.
8.4 By ordering the items from DOUBLE RED Germany UG, the buyer agrees on receiving a newsletter and current offers of DOUBLE RED Germany UG to his e-mail address.
9.1 These terms and conditions are valid from 01.03.2013
9.2 Any changes to these terms and conditions are valid at the moment of publication on Double Red EU.
9.3 Legal relations established by the buying contract obeys the buying contract agreements, these Terms and conditions and current valid legislation. The buying contract is superior from these terms and conditions and from dispositive general legislation. These terms and conditions are superior to dispositive general legislation.
DOUBLE RED Design LLC